Terms & Conditions

Please read carefully. The use of this site is governed by the TERMS & CONDITIONS, AGREEMENT OF SALE set forth below. Your use of this site or purchase from BBQube indicates your acceptance of these terms and conditions. BBQube reserves the right to make changes to this web site and these terms and conditions at any time, without any prior notice. 

BBQube is the service provider; it is also referred to as ' BBQube', 'us' and 'we.' Customer is the person or organisation who purchases or seeks services from BBQube, it is also referred to as 'you'. 


All orders placed are subject to confirmation and acceptance by BBQube. BBQube may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to BBQube which must be received within seven days of the price increase notification. To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. 

Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Alternative ordering methods include emailing our sales or phoning. For some organisations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarised purchase order. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email. 

It is an offence for any person under the age of 18 years to purchase a knife or attempt to purchase a knife in-store or online in the UK. As a responsible online retailer, BBQube performs an age verification check on the purchaser when an attempt to buy a knife or axe is made. This check is solely to verify that the purchaser is over 18 years of age and is an automated part of the transaction process.  

Where the purchaser's age cannot be verified online, we may ask for further documentary proof in order to complete the transaction. Documentary proof can either be a UK driver's licence or international passport (including UK passports). Unfortunately, we cannot use EU driver's licences or national ID cards to complete the age verification check. If you have any questions about the age verification check, please email us at info@bbqube.co.uk and we will be happy to help.  

More information on the sale of age-restricted goods can be found on the Chartered Trading Standards Institute’s Business Companion website. 

For online orders, accepted payments include credit cards, debit cards and Paypal. The title of the goods supplied does not pass to the customer from BBQube until the full amount is paid. 


We do not ship to PO Boxes. We do not ship to third party addresses unless that address is known and can be verified by BBQube. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. BBQube will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment. 

Customers are responsible to have someone at the delivery address to accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. Deliveries should not be left outside for any period of time.  

When your order is shipped you will be sent an email confirmation which will include an order number which can be used when inquiring about your order. 

Delivery is only Monday - Friday. We cannot deliver at weekends or on bank holidays. 


There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. Return products for refund will only be accepted within 7 days of you receiving the goods. 

Returned goods must be in its original condition and include all the original packaging. Open, part used, damaged or soiled items cannot be refunded. 

Shipping and handling cost are NOT refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return pallet shipping. 

Any incorrect, missing or damaged items received must be reported to BBQube within 24 hours of you receiving the delivery, this can only be done by email to info@bbqube.co.uk

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. BBQube owns the title of any extra goods shipped with your order that have been dispatched in error. 

BBQube reserve the right to refuse a refund under the terms as listed above or for any product deemed unsalable on return. 

Please email info@bbqube.co.uk to initiate the returns process. 
All products sold by BBQube come with a warranty to be free from any manufacturing defects or faults. This warranty is not transferable. 

BBQube cannot be held responsible for damage caused to private property from the use of equipment purchased via BBQube.  

Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by BBQube. BBQube cannot be held responsible for any items including private property used in conjunction with BBQube product(s). 

A large percentage of returned goods are found to be not faulty. If the returned goods are determined by BBQube to not be faulty, then all returning shipping fees will be worn by the customer. 

We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by pallet collected. 

BBQube also reserves the right to charge the labour cost for examining these goods where no fault was found. All warranties are voided if returned product is found in any way to be mishandled, mis installed, modified, tampered, abused, physically damaged. 

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to BBQube. 

BBQube is not responsible for any parcel missing in transit, on its return back to BBQube. 
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. 

There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.  

All rights reserved. BBQube accepts no liability for any loss, injuries or damage sustained as part of the delivery, assembly, fitting or use of BBQube products whether inside or outside of your home. If in doubt, contact a qualified trade person. 

BBQube products contain some heavy and moving parts. BBQube products should only be used and operated by adults. Children should be supervised at all times.