BBQube Warranty Terms & Conditions

To receive your warranty, your BBQube must have been purchased from an authorised stockist within our expert retailer network. You must also register your warranty within 30 days of the purchase date. The commencement
date for the warranty period is the date of purchase.

During the registration process, the details of the expert retailer from whom you purchased your product will be required for your warranty to be activated. Any product purchased outside of our expert retailer network or not registered within the stated timeframe will only carry a standard 12 month statutory warranty.

This warranty is non-transferable if the customer sells the appliance within the warranty period.

Warranty Coverage

The BBQube unit has a 2-year warranty covering the integrity of the main body and a 12-month warranty for non consumable items, including:

• Door       
• Handles    
• Lid       
• Grill       
• Thermometer
• Thermocouple (excluding battery)
• Castors
•  Springs
• Door catch

This warranty covers defects in the material build, quality and manufacturing.

Consumable Items

The following items are considered to be consumable and are not covered under this warranty:

• Firebricks     
• Baffle   
• Grill     
• Glass      
• Glass Rope seals       
• Lid seal    
• Ash pan     
• Grate    
• Protective internal shield doors   
• Lid protective liner

These parts will deteriorate over time with use. Firebricks may develop hairline cracks, which will not affect the functioning of the unit. However, bricks must be replaced if larger cracks expose the metalwork of the unit body.

The lifespan of consumable items is affected by frequency of use and exposure to high temperatures. This warranty is based on a standard domestic environment.

Paint Finish and Corrosion

The BBQube has been manufactured to high standards with a specialist paint finish to guard against corrosion. However, since it is an outdoor product, atmospheric conditions may impact its surface. A reasonable amount of wear and tear or corrosion is expected.

• Any scratching or scuffing of the painted surface may leave the unit more vulnerable to weather damage.
• The warranty does not cover rusting or colour fading.
• In coastal areas, maintenance and paint touch-ups may be required due to increased salt and moisture levels

Cosmetic Issues

Cosmetic deterioration will not affect the performance of the BBQube and is not covered under the warranty.

Warranty Claims

Any warranty claim should be addressed to your BBQube dealer
or stockist initially and must include:

• Proof of purchase
• Photographic evidence supporting the claim

The warranty does not cover fair wear and tear.

Use of Genuine BBQube Spare Parts

During the warranty period, only genuine BBQube spare parts must be used for servicing and maintenance. These can be purchased directly from Percy Doughty by contacting our customer service team, please see the below contact details.

Sales@percydoughty.com

01204 868550 Option 1

Consumable items as listed, can become worn and damaged through general use and may need to be replaced from time to time. Failure to replace worn or damaged parts may void your warranty.

Exclusions and Limitations

• The warranty does not cover:    
  Normal colour changes in the BBQube’s paint finish. Regular touch-ups are required and would be considered as standard maintenance.
• Enamelled components that have cracked, chipped, or discoloured due to high temperatures, chemical abrasion, or thermal shock.
• Damage due to installation or usage not in accordance with BBQube’s installation and operation instructions guidelines or locational risk assessment
• Faults caused by specific local conditions, including chimney defects or airflow issues.
• Damage due to lack of annual servicing.
• Over-firing of the appliance (refer to BBQube Installation and Operating Instructions).
• Thermal shock – A sudden and uneven temperature
  change of the glass, causing stress that can lead to cracking or shattering
• Overloading of fuel in the combustion area or fuel touching the glass surface
• Internal damage caused by rainwater or from a garden hose, jet wash or sprinkler system
• Use of inappropriate fuels, such as Bituminous coal or “Petro-Coke.” Only approved fuels listed on the HETAS website are covered.
• Burning high creosote materials or
  painted/treated timber.
• Burning wood with high moisture content.      
• Unauthorised modifications, repairs, or use.
• Damage from storing the product in a damp, unheated environment.
• Damage caused by the incorrect placement of fuel
  – Typically when Initially lighting and then from subsequent refuelling.
• Damage caused by the incorrect fitting of the chimney/Flue pipe      
• Consequential loss, including damage to associated products, decorations, furnishings, or household assets.
• Removal and re-installation costs.

Warranty Claims and Liability

In the event of a product fault occurring within the warranty period, BBQube will send the necessary component or goods to rectify the issue at no charge.

BBQube’s total liability extends only to the purchase price paid for the goods, except where prohibited by statute.

In the event of a warranty claim, BBQube reserves the right to:

• Replace the goods in question
• Refund the purchase price of the goods

This warranty does not affect your statutory rights.

If there is any conflict of information, the warranty details provided on the website will take precedence.

Effective Date & Region Coverage

These warranty terms and conditions came into effect on October 18, 2022 and apply to all products purchased after this date.

Appliances dispatched prior to this date are subject to the warranty terms
outlined in their Installation and User Instructions.

This warranty only applies to purchases within the following
regions:

• United Kingdom      
• Republic of Ireland        
• France
• Belgium
• Netherlands

Purchases in other countries are subject to local warranty conditions set by the respective reseller.